BOOKING CONDITIONS:

Bellaglen Ltd
217 Monton Road
Monton
Manchester. M30 9PN
Registered in England
Company No: 4597703
VAT No: 891905294
Bridgewater's Idyllic Italy is a trading name of Bellaglen Ltd.

1. Your contact
Your contract is with Bellaglen Ltd, trading as Bridgewater’s Idyllic Italy, Registered in England. Company number 4597703, our administrative address is 217 Monton Road, Monton Village, Manchester. M30 9PN. Our role is to contract and reserve the property you wish to book. However we do not own the properties and so your contract lies also with the property owner. In order to reserve your chosen property with us, you must complete our booking form accepting these booking conditions. This must either be posted, e-mailed or faxed back to us. The reservation deposit is between 30% - 45% of the total rent or £100, which ever is the greater. Full payment is due for all bookings made within 8 weeks of arrival. There is a fee of 2% added to all balances made with credit cards (but not when the balance & deposite are paid at the same time). Any money you have paid to a travel agent for the arrangements booked with us is held by them on our behalf. The contract between us will come into existence once we issue the confirmation/invoice and will commence on the date shown on the confirmation/invoice.

No variation to these conditions shall be valid unless agreed by us in writing. The balance of the price of the holiday is due for payment 8 weeks before the date of departure for the holiday. If the final balance of the invoice remains unpaid after this date we reserve the right to treat the booking as cancelled by you and apply the charges detailed in paragraph 2 below. Any money you have paid to a travel agent for the arrangements booked with us, is held by them on our behalf.

2 If You cancel your rental
You, or any member of your party, may cancel your arrangements at any time. Written notification from the person who made the booking must be received at our offices. Please use recorded delivery post to ensure safe delivery of this notice. Since we incur costs in booking and cancelling the arrangements, you will have to pay the applicable cancellation charge up to the maximum shown below.

Period before departure within which notice of cancellation is received by us.

*Cancellation charge as a percentage of the total holiday cost (OR DEPOSIT, WHICHEVER IS THE GREATER).

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

3 If We Change Or Cancel Your Holiday
It is unlikely that we will have to make any changes to your arrangements, but we do plan them many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. If we are unable to provide the booked arrangements, you can either have a refund of all monies paid or accept an offer of alternative arrangements of comparable standard from us, if available. If it is necessary to cancel your booking, we will pay you compensation as set out in this clause.

A major change is one involving a change of property to one in another holiday area or a change of accommodation type to one which can reasonably be considered to be of a lower standard though the layout may differ to that originally booked. If we make a major change to your reservation, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative arrangements from us if available, or cancelling your booking and receiving a full refund of all the monies paid. In all cases except where the major change or cancellation arises due to the reasons of Force Majeure, we will pay compensation as detailed below.

Force Majeure: This means that we will not pay compensation if we have to cancel or change the arrangements in any way because or war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to Force Majeure.

4 Alterations By You
The following sets out any charges applicable for changes you may decide to make to your holiday reservation once you have let us have your booking form and deposit. In all cases these alterations must be confirmed in writing. A change of holiday dates or accommodation will be treated as a cancellation and charges will be levied as set out in paragraph 2 above. If you wish to make any other alteration to your original booking you will be charged an alteration fee of £25 per booking form.

5 Travel Insurance
It is a requirement, when booking your holiday, that you arrange a policy yourself providing sufficent cover. In the event of emergency, should you not have sufficient insurance cover, although we will offer reasonable assistance, please note that you will be responsible for any costs involved as a result of your failure to take out adequate cover.

6 Jurisdiction
English Law and Jurisdiction shall cover all matters concerning the booking or conditions of booking.

7 Our price policy
The price of your holiday is subject to the possibility of surcharges which we have to pay or collect usually due to the variation in exchange rates or if any government or other regulatory body impose or increase taxes.

If this means paying more than 10% on the holiday price you will be entitled to cancel your holiday with a full refund of all monies except for any insurance premiums paid. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the surcharge invoice

We reserve the right to correct errors in both advertised and confirmed prices should there be an obviously incorrect price shown we will advise you and issue a new invoice and not be bound by the incorrect one.

All prices include VAT and are based on the following exchange rates

£ = Euro 1.12

8 Our Liability To You
(1a) We promise to make sure that all parts of the arrangements we have agreed to provide as part of our contract are provided to a reasonable standard and in accordance with that contract. We also accept responsibility for the acts and omissions of our employees. We do not accept responsibility for the acts or omissions of the property owners, their employees, agents or suppliers. We are acting as agents in the reservation of the property for you only.  Complaints about properties or services booked through Bridgewater, but where Bridgewater are not the principles and act solely as the booking agent, must be forwarded to the principle agent concerned.  Their booking conditions will apply and the complaints procedure must be adhered to, which will entail contacting telephone numbers and e-mail addresses as set out on the accommodation voucher.  Bridgewater's complaints procedure should also be adhered to as to enable us to help with rectifying the complaint at the time or on your return home.   In these instances Bridgewater act solely as the booking agent and cannot be held responsible for compensation levels or payments. We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or (b) the fault of a third party not connected with the provision of the contract which we could not have predicted or avoided or (c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see force majeure paragraph above).
(d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.
(b)In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked the property or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
(c) Please note we cannot accept responsibility for any services, which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
(d) We cannot accept any responsibility for Force Majeure circumstances. Examples of Force Majeure circumstances are war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions but examples are not limited to this and there can be other unforeseen circumstances that may amount to Force Majeure.
(e) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services, which gave, rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

(3) *We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your property rental.
*Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £45 per person affected, as you are assumed to have taken out adequate insurance at the time of booking.

(4) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell the accommodation provider concerned and us about your claim or complaint as set out in clause 12 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with our insurers and us if our insurers or we want to enforce any rights, which are transferred.

9 Payments By You
Our brochure details contain guidances for distances for facilities such as shops, beaches, and main towns. These areas close as we can assess, both at the time of our visits and subsequent detailed map measurement. They do not form part of any contract and are for fair guidance and given in good faith.

10 Website & Brochure conditions
All written descriptions are advertised by us in good faith and every care is taken to ensure their accuracy. However, since we include so much detail which is prepared up to 12 months in advance, there maybe occasions when an advertised facility or entertainment is not available during your own particular holiday. Certain facilities (e.g. swimming pools, watersports equipment, etc.) require maintenance and sometimes have to be temporarily withdrawn from use for such work to be done. Outdoor activities, beach services and watersports for example, may not operate for reasons such as unstable weather conditions or lack of support, or golf courses, bowling greens, etc., maybe closed for maintenance or private competitions. Similarly, there may be occasions, especially during the low season when certain advertised schedules, entertainments or amenities are changed, cancelled or curtailed. Further, the operation of certain amenities and facilities maybe subject to local licensing laws or religious holidays. Government or local authority restrictions may also dictate that a hotel or apartment limits certain facilities, e.g. air-conditioning or water supply, in the cause of conservation. See also “General Information”. The Website and any brochure are issued on the sole responsibility of Bellaglen Ltd. t/a Bridgewater’s Idyllic Italy.

11 Other Conditions
Independent organisations/people involved in providing services included in this contract may in some cases operate according to their own terms and conditions. In these cases those terms and conditions will apply to you.

12 Complaints
Complaints must be reported the local agent immediately (whose contact number you will find on your vouher), thereby giving them the opportunity to remedy the problem during your stay. If they are unable to rectify the problem, please contact our Manchester office within 24 hours of the problem occurring. This gives us the opportunity to put matters right during your stay. We cannot accept complaints once you return home if you have not followed this course of action. Nor can we accept any complaints received more than 28 days after your return to the UK.

13 Solving your problems and complaints
Disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if the customer so wishes) be referred to arbitration The Website and any brochures or inserts are is valid from 01 November 2007 to 30 November 2008. The Website and any brochures or inserts are issued on the sole responsibility of Bellaglen Ltd (Bridgewater’s Idyllic Italy) and does not commit the accommodation mentioned. Prices can be subject to change.

14 Passports, visas and health requirements.
For travel within the European Union British citizens need a full 10-year British passport valid for the duration of your stay, but no Visa. A full British passport currently takes about 4 weeks to obtain. If you or any member of your party is not a British citizen or holds a non-British passport you must check passport and Visa requirements with the embassy or consulate of the countries through which you are intending to travel. Information on health is contained in the Department of Health leaflet The Travellers Guide to Health” available from most Post Offices. You should obtain a Form E111 prior to departure. It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents before departure.

15 Foreign Office advice
The Foreign & Commonwealth Office travel Advice Unit may have issued information about your chosen destination. You are advised to check this information on BBC2 Ceefax page 470 onwards, on the Internet under the address www.fco.goc.ukltravellcountrv advice.asp or by telephone on 020 7238 4503/4504.

16 Special requests
Any requests made regarding your arrangements with us should be entered in the relevant space on the booking form when making the booking. These requests will be noted, however we regret we cannot under any circumstances guarantee a request will be met For this reason we do not accept conditional bookings and a request does not form any part of the contract between us.

17 Taking occupancy of your accommodation
If you are prevented from taking occupancy of the accommodation because, in the opinion of any person in authority you appear, by reason of intoxicating liquor or misuse of drugs unfit to take responsibility for the property, our responsibility for the rental ceases. Full cancellation charges will apply and no refunds will be given. Furthermore we will be under no obligation whatsoever for compensation or costs you may incur in respect of or as a result of alternative arrangements you make. When staying in the property you are responsible for any losses or damage to fixtures and/or fittings during your occupancy and should immediately report any loss or damage to our local agents.

18 We do not sell or offer for sale any 'packages' or act as an 'organiser' within the meaning of The package Travel, package holidays and package tours regulations 1992 and these regulations do not apply to any booking you may make with us.