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Over 40 years experience in Italian property sales & rentals. No-one knows Italy better than we do! We offer you our knowledge and support at home and whilst you're on holiday. Read more

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Booking conditions

TERMS AND CONDITIONS OF RESERVATION

Bridgewater's Idyllic Italy Ltd
Ist Floor
217 Monton Road
Monton Village
Manchester. M30 9PN
United Kingdom Registered in England Company No: 04597703.VAT (IVA) 891905294
ICO Reg.Z2238859

1. Your contract

Bridgewater's Idyllic Italy Ltd. act as Agent for the Principle whose identity will be made known to you once the rental balance is paid in full.

To secure a reservation, you must pay a deposit of between 35% - 50% of the total rent. The balance is due 8 weeks before arrival at the house. If the balance remains unpaid after this date we reserve the right to treat the reservation as cancelled by you and charges as requested by the Principle will apply.

Full payment is due for all reservations made within 8 weeks of arrival at the property.

Payments can be made by Bank transfer, Debit or Credit Card. There is a 2% bank charge for payments made by Mastercard and Visa Credit Cards. For American Express the charge is 3%.

Payments are accepted in GBP or Euros. Amex payments only accepted in GBP.Payments for last minute reservations only accepted by bank transfer.

Any money you have paid to a travel agent for the arrangements booked with us is held by them on our behalf. The contract between us will come into existence once we have received the deposit and issued the confirmation invoice .

All requests for accommodation, including those made on our Internet Reservation System are considered provisional until confirmed in writing (email) by Bridgewater.

A security/damage deposit is to be paid in cash upon arrival at most properties. If this is not paid to the Principle or the agent/key provider they have the right not to hand over the keys.

2. If You cancel your reservation:
You may cancel your reservation at any time. Written notification from the person who made the reservation must be received - email is acceptable. The deposit is always forfeit since we incur costs in reserving and cancelling the arrangements. You will have to pay the applicable cancellation charges requested by the Principle (these vary).

Note: If the reason for your cancellation is covered under the terms of your insurance policy, we will issue a Cancellation Invoice so you may be able to reclaim these charges.

3. If we change or cancel your reservation:
It is unlikely that we will have to make any changes to your reservation, but we do plan them many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time.We will advise you at the earliest possible date. If we are unable to provide the reservation, you can either have a refund of monies paid or accept an offer of alternative arrangements of comparable standard.

4. Force Majeure: Very rarely we may be forced by Force Majeure (including but not limited to war, riot, industrial dispute, terrorist activity, natural or man made disaster, fire, adverse weather conditions or other unforeseen circumstances) to change or terminate your reservation before arrival or the scheduled end of your reservation. We regret that in this instance that we are unable to make any refunds (unless we obtain refunds from our suppliers), pay any compensation or meet any costs or expenses you incur as a result.

5. Alterations By You
A change of reservation dates or accommodationwill be treated as a cancellation. Minor alterations to your original reservation will be charged an amendment fee of GBP 50 per amendment.

6. Travel Insurance - Your responsibility.
As a condition of your reservation it is an absolute requirement that you have an adequate Insurance Policy providing sufficient cover for your holiday/reservation arrangements. In the event of an emergency, we will offer reasonable assistance but you will be responsible for any costs involved as a result of your failure to take out adequate cover. You are assumed to have taken out adequate insurance at the time of booking, it is not the responsibility of Bridgewater's Idyllic Italy Ltd to ensure you have adequate insurance.

7. Our pricing policy
The price of your holiday is subject to the possibility of surcharges due to circumstances beyond our control such as and not limited to a fluctuation in the currency exchange rate.

Should there be an obviously incorrect price charged, we reserve the right to correct errors in both the advertised and confirmed prices. We will advise you of this and issue a new invoice. We will not be bound by the incorrect one. All prices include VAT.

8. Our Liability To You
Our obligation is limited to taking reasonable care to perform the obligations we have agreed to provide as part of our contract are provided to a reasonable standard and in accordance with that contract. We do not accept responsibility for the acts or omissions of the Principle, property owners, their employees, agents or suppliers or which we cannot reasonably forsee or prevent.

Bridgewater's Idyllic Italy Ltd. is the accommodation booking agent and is not to be held responsible for compensation , refunds or payments for any claims or complaints however arising unless due soley to our negligence or breach of contract in arranging your booking.We will not be responsible for any other injury, illness, death, loss (including and not limited to loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever. We will work on your behalf to resolve any problems but the Bridgewater complaints procedure must be adhered to.

The laws and regulations of the country in which your accommodation is based will be used as the basis for deciding whether the reservation in question has been properly provided. If the aspect of the claim or complaint complied with local laws and regulations applicable at the time, the reservation and services will be treated as having been properly provided. This will be the case even if the reservation and services did not comply with the laws and regulations of the UK (England,Scotland,Wales and Northern Ireland) which would have applied had the reservation and services been provided in the UK.

Distances quoted for facilities such as shops, beaches, and main towns are for guidance only and are as close as we can assess, both at the time of our visits and subsequent detailed map measurement. They do not form part of any contract they are for fair guidance and given in good faith.

9. Website & Brochure conditions
All written descriptions are advertised by us in good faith and reasonable care is taken to ensure their accuracy. However, since we include so much detail which is prepared up to 12 months in advance, there maybe occasions when an advertised facility or entertainment is not available. Please note that we and our representatives in Italy have taken care to ensure the accuracy of all informations supplied to you. We frequently update the properties advertised on our web system, but nothing in these brochures or website nor any statement by our employees shall be treated as a term or condition of any contract. The Properties are not hotels and as such are not classified by the tourist authorities or international rating agencies. All luxury properties may not contain the same facilities or standards.

10. Other Conditions
Independent Suppliers/Principles/Organisations involved in providing extra services may operate according to their own terms and conditions. In these cases those terms and conditions will apply to you and will be made available to you on request

11.Complaints Procedure
Complaints must be reported the local agent/key holder/Principle in the first instance within 12 hours of the problem occurring. The contact number will be provided on your voucher. The people on the spot must be given reasonable time to remedy the situation - taking in to account the time and day of the week e.g Sundays, National Holidays and during Siesta time it is not possible to contact workmen.

If the people on the spot are unable to rectify the problem within a reasonable time scale, please contact Bridgewater's Idyllic Italy Ltd. on either +44 (0) 161 787 8587 +44 (0) 161 787 8587 (answerphone available out of office hours) or email italy@bridgewater-travel.co.ukand we will intervene to ensure action is taken. It is an essential part of our contract that you give us the opportunity to put matters right during your stay.

We cannot accept complaints once you leave the accommodation if you have not followed this course of action. Nor can we accept complaints submitted more than 28 days after you leave the accommodation.

12.Solving your problems and complaints
Disputes arising out of or in connection with this contract, which cannot be amicably settled, may be referred to arbitration.

The Website and any brochures or inserts are valid from 01 November 2014. Prices can be subject to change.

13. Passports, visas and health requirements - it is the clients' responsibility to ensure all members in theparty are in possession of the necessary Visas and health documents before departure.

14. Special requests
Special Requests must be communicated at the time of booking for us to pass on the the Principle. However, we cannot guarantee a request will be fulfilled. We do not accept conditional bookings and a special request does not form part of the contract between us.

15. Taking occupancy of your accommodation
If you are prevented from taking occupancy of the accommodation because, in the opinion of any person in authority (including and not limited to the Principle and his/her agent or representative) you appear unfit to take responsibility for the property, our responsibility for the reservation ceases. Full cancellation charges will apply and no refunds will be given. Furthermore we will be under no obligation whatsoever for compensation or costs you may incur.

When staying in the property you are responsible for any loss or damage caused to fixtures and/or fittings during your occupancy and should immediately report any loss or damage to our local contact. You will be responsible for meeting any claims made against us as a result of your actions.

16. The FAQ's on our website form an integral part of this contract

17.Jurisdiction
English Law and Jurisdiction of the English Courts shall apply over all matters concerning the Terms and Conditions of the reservation.

Please note that online bookings are provisional until confirmed otherwise by Bridgewater's Idyllic Italy.

 
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