ONLINE BOOKING DISCLAIMER: When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email. Whilst we make every effort to ensure our booking calendars are up to date there may be instances when they are not available as advertised and we will endeavour to provide you with suitable alternatives within 24 hours of receiving your online booking
For all arrangements which you book through us, your contract will be with the supplier of the arrangements in question (the “supplier(s)”, “principal (s)”). When making your booking we will arrange for you to enter into a contract with the applicable supplier(s), prinicipal(s) of the arrangements. Your booking with us is subject to these Terms and the specific booking conditions of the relevant supplier(s), principal(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier’s liability to you. Copies of applicable conditions are available on request from us.
You may of course decide to make one or more bookings with us at the same time and the price charged in total will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately and at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel Package and Linked Travel Arrangements Regulations 2018 nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012.
If, after selecting and paying for one travel service, you book additional services for your trip or holiday via us, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulation 2018. Therefore, we will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider. However, if you book any additional travel services during the same visit to our booking website, the travel services will become part of a linked travel arrangement.
Please note that, since your payments go directly to the relevant supplier, we have not taken out any protection to refund you, in the unlikely event it becomes insolvent.
By booking with us you agree that:
- you have read the Terms set out above and below and agree to be bound by these Terms;
- you are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.
TERMS AND CONDITIONS OF RESERVATION
Idyllic Destinations Ltd Trading as Bridgewater’s Idyllic Italy www.bridgewatertravel.co.uk
United Kingdom Registered in England Company No: 09316846
1 st Floor
20 Swan Street,
1. YOUR CONTRACT
Idyllic Destinations Ltd (Trading as www.bridgewatertravel.co.uk & Bridgewater’s Idyllic Italy. act as Agent for the Principal whose identity will be made known to you once the rental balance is paid in full.
For all arrangements which you book through us, your contract will be with the supplier / principal of the arrangements in question (the ‘supplier(s)’).
When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements.
Your booking with us is subject to the Terms terms and conditions set out above and belo and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking.
The supplier’s terms and conditions may limit and/or exclude the supplier’s liability to you. Copies of applicable conditions are available on request from us.
To make a booking, you will need to select your chosen accommodation and pay the applicable deposit. Once we have received your booking request and deposit, we will proceed to check availability with the Supplier/Principal. Your booking is not confirmed with the Supplier/Principal until you receive a booking confirmation from us on behalf of the Supplier/Principal.
The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your accommodation or other persons necessary for the provision of your accommodation. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons
Please note that online bookings are provisional until confirmed otherwise by us
To secure a reservation, you must pay a deposit of between 35% – 50% of the total rent. The balance is due 8 weeks before arrival at the house. If the balance remains unpaid after this date we reserve the right to treat the reservation as cancelled by you and charges as requested by the Principal will apply.
Full payment is due for all reservations made within 8 weeks of arrival at the property.
Payments can be made by Bank transfer, Debit or Credit Card.
Payments are accepted in GBP or Euros. Amex payments only accepted in GBP.Payments for last minute reservations only accepted by bank transfer.
Any money you have paid to a travel agent for the arrangements booked with us is held by them on our behalf. The contract between us will come into existence once we have received the deposit and issued the confirmation invoice .
Except where otherwise advised or stated in the terms and conditions of the Supplier/Principal concerned, all monies you pay to us for accommodation will be held on behalf of the Supplier/Principal and forwarded on to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.
A security/damage deposit is to be paid in cash upon arrival at most properties. If this is not paid to the Principal or the agent/key provider they have the right not to hand over the keys.
4. IF YOU CANCEL YOUR RESERVATION
You may cancel your reservation at any time. Written notification from the person who made the reservation must be received – email is acceptable.
The deposit is always forfeit since we incur costs in reserving and cancelling the arrangements. (For Covid related cancellations see 6.1)
You will have to pay the applicable cancellation charges requested by the Principal (these vary).
Note: If the reason for your cancellation is covered under the terms of your insurance policy, we will issue a Cancellation Invoice so you may be able to reclaim these charges.
5. IF WE OR THE SUPPLIER CANCELS YOUR RESERVATION
Occasionally we may have to make changes to your reservation and we reserve the right to do so at any time.
We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but as agent for the supplier we will have no further liability to you.
6. FORCE MAJEURE, COVID – 19 & OTHER SIMILAR CIRCUMSTANCES:
Very rarely we may be forced by Force Majeure (including but not limited to war, riot, industrial dispute, terrorist activity, natural or man made disaster, fire, adverse weather conditions or other unforeseen circumstances) to change or terminate your reservation before arrival or the scheduled end of your reservation. We regret that in this instance that we are unable to make any refunds (unless we obtain refunds from our suppliers), pay any compensation or meet any costs or expenses you incur as a result.
Covid –19: there remains a risk that you may be exposed to and/or contract this virus (or similar contagion) at any time before, during or after your intended booking start date if you come into contact with an infected person(s).
It is important that you are aware of these risks before you book with us so that you can proactively decide whether a particular holiday or travel service or destination is suitable for you. We recommend that you consider the Foreign, Commonwealth and Development Office’s latest travel advice https://travelaware.campaign.gov.uk and the infection rates at your intended destination(s) before making your holiday booking with us. We also recommend that you discuss any health concerns/conditions that you may have with your GP and adhere to the UK’s Track and Trace/Test and Trace requirements if you think you have or do have symptoms.
If you chose to accept these risks, it is a condition of your booking that you have adequate travel insurance in place to cover the costs of medical treatment, holiday curtailment, cancellation due to you being infected with COVID-19 before you travel, repatriation and associated costs. European health cards are not likely to be accepted post Brexit. We will not be responsible if you subsequently contract COVID-19 (or similar contagions) and are unable to prove that this was contracted due to inherent risks.
Local lockdowns in the UK or quarantine decisions made by the government authorities which prevent or deter you from travelling do not automatically grant the right to change your booking or cancel and be refunded; in these instances, we will do our best to change or defer a booking subject to availability, but any change fees must be borne by you.
If quarantine requirements are introduced (or a travel corridor is removed) whilst you are on holiday, then you must either complete your holiday as planned or return early and incur any further travel costs yourself (you may be able to recover these costs from your travel insurance provider). We will not be responsible for any costs of travel, or the balance of any unused days,
Symptoms before/during Travel:
It is a condition of your booking with us that you declare within 14 days of departure if you:
(a) start to show symptoms of COVID-19 (or other similar contagion) or have a confirmed case; and/or
(b) have been exposed to someone with symptoms of, or confirmed to have, COVID-19 (or similar contagion) and/or
(c) are notified by the UK’s Track and Trace/Test and Trace (or other official service) that you need to self-isolate.
You must also follow the health guidance in place at that time, which may include a requirement for you and anyone you have been in contact with to self-isolate. If you are unable to travel due to restrictions in place and have to cancel, we regret that you will be subject to our/our supplier’s standard cancellation fees.
It is a further condition of your booking with us that you declare without undue delay during your holiday if you start to display symptoms of COVID-19 (or similar contagion). You will also be required to confirm details of anyone that you have been in contact with during your holiday without undue delay.
You agree to adhere to any reasonable requests in respect of hygiene and to comply with all quarantine and other measures (including but not limited to wearing protective masks or other personal protective equipment (PPE)) that are in place at all times. You, and anyone you have been in contact with, may also be required to self-isolate to avoid creating further exposure.
You agree to indemnify us for any costs, expenses (including legal costs and expenses), damages and compensation that we become liable to pay as a result of you (or any member of your party):
(a) intentionally travelling with symptoms of, or a confirmed case of, COVID-19 (or similar contagion) (including, but not limited to, where you do so against the UK’s Track and Trace/Test and Trace requirements);
(b) ignoring any restrictions in place against travel when you have been exposed to someone with symptoms of, or with a confirmed case of, COVID-19 (or similar contagion);
(c) intentionally withholding your symptoms of, or a confirmed case of, COVID-19 (or similar contagion) whilst on holiday;
(d) intentionally failing to disclose the details of anyone you have been in contact with during your holiday;
(e) intentionally omitting to tell us that you have been contacted by the UK’s Trace and Trace/Test and Trace system and have been identified as a person that needs to self-isolate; and/or
(f) not following any measures/restrictions/quarantine requirements that are in place in destination.
6.1: Bridgewater’s Covid Cancellation policy covers 2021 bookings made before the end of February 2021 for participating villas. (Please check prior to booking that your villa is included)
We will evaluate the situation and liaise with you to asses if your travel plans are likely to be affected by Covid nine weeks before the start of your booking (ie before you make your balance payment which is normally due 8 weeks prior to arrival) .
If there are travel restrictions in place which prohibit your from travelling either here in the UK or Italy or if it is widely reported/expected that travel restrictions or quarantine measures will be introduced in your country of origin or in the region/country where your villa is located – we will not expect your balance to be paid at this time.
We will contact you again 5 weeks (35 days) prior to your departure date to assess if there is still a travel ban in place and allow you time to decide what you want to do
From 30 days prior to arrival you can choose to either:
Tansfer your booking to a later date in 2021 or 2022,
Request a Bridgewater Travel Credit Voucher for the value of your deposit (valid for a future booking at the same villa)
Or maintain your original booking
The voucher can be used in 2021 or 2022 and can be transferred to / used by another person at your request.
The Covid-19 related conditions can be applied only between 1 and 30 days before your scheduled arrival date. If you prefer to cancel before 30 days prior arrival, our standard cancellation policy will be applied. (Deposit is forefit)
COVID-19-related reasons include & are limited to:
The Official Do Not Travel Global Health Advisory due to COVID-19, issued by the government in the guest’s country of residence.
The Official Do Not Travel Health Advisory due to COVID-19 issued by the government in the guest’s country of residence for the destination the guest is travelling to.
The destination the guest is travelling to, has entry restrictions in place that prohibit the guest from travelling, such as closed borders or extended quarantine requirements.
The official requirement to quarantine in a place other than your home upon returning from your planned rental in Italy
Please remember, it is a condition of your booking that you have adequate travel insurance in place to cover the costs of medical treatment, holiday curtailment, cancellation due to you / a member of your party being infected with COVID-19 before you travel, repatriation and associated costs. Before buying insurance, make sure to ask about your own personal circumstances and read all the terms and conditions regarding what is and is not covered.
7. Alterations By You
A change of reservation dates or accommodation will be treated as a cancellation. Minor alterations to your original reservation will be charged an amendment fee of GBP 50 per amendment. Please note: some Supplier/Principals do not allow changes and therefore full cancellation charges will apply
8. Travel Insurance – Your responsibility.
As a condition of your reservation it is an absolute requirement that you have an adequate Insurance Policy providing sufficient cover for your holiday/reservation arrangements. In the event of an emergency, we will offer reasonable assistance but you will be responsible for any costs involved as a result of your failure to take out adequate cover. You are assumed to have taken out adequate insurance at the time of booking, it is not our responsibility to ensure you have adequate insurance. If you choose to travel without adequate insurance cover, neither we nor the Supplier/Principal will be liable to you for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
9. Our pricing policy
The price of your holiday is subject to the possibility of surcharges due to circumstances beyond our control such as and not limited to a fluctuation in the currency exchange rate.
Should there be an obviously incorrect price charged, we reserve the right to correct errors in both the advertised and confirmed prices. We will advise you of this and issue a new invoice. We will not be bound by the incorrect one. All prices include VAT.
10. Our Liability To You
Our obligation is limited to taking reasonable care to perform the obligations we have agreed to provide as part of our contract are provided to a reasonable standard and in accordance with that contract. We do not accept responsibility for the acts or omissions of the Principal, property owners, their employees, agents or suppliers or which we cannot reasonably forsee or prevent.
Idyllic destinations Ltd is the accommodation booking agent and is not to be held responsible for compensation, refunds or payments for any claims or complaints however arising unless due soley to our negligence or breach of contract in arranging your booking. We will not be responsible for any other injury, illness, death, loss (including and not limited to loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever. We will work on your behalf to resolve any problems but our complaints procedure must be adhered to.
Please note: In most cases, no. Smoke detectors and carbon monoxide detectors are not required in homes or vacation rentals in Italy. We recommend bringing your own portable smoke and carbon monoxide detectors.
The laws and regulations of the country in which your accommodation is based will be used as the basis for deciding whether the reservation in question has been properly provided. If the aspect of the claim or complaint complied with local laws and regulations applicable at the time, the reservation and services will be treated as having been properly provided. This will be the case even if the reservation and services did not comply with the laws and regulations of the UK (England,Scotland,Wales and Northern Ireland) which would have applied had the reservation and services been provided in the UK.
Distances quoted for facilities such as shops, beaches, and main towns are for guidance only and are as close as we can assess, both at the time of our visits and subsequent detailed map measurement. They do not form part of any contract they are for fair guidance and given in good faith.
11. Website & Brochure ratings & conditions
All written descriptions are advertised by us in good faith and reasonable care is taken to ensure their accuracy. However, since we include so much detail which is prepared up to 12 months in advance, there maybe occasions when an advertised facility or entertainment is not available. Please note that we and our representatives in Italy have taken care to ensure the accuracy of all informations supplied to you. We frequently update the properties advertised on our web system, but nothing in these brochures or website nor any statement by our employees shall be treated as a term or condition of any contract. The Properties are not hotels and as such are not classified by the tourist authorities or international rating agencies. All luxury properties may not contain the same facilities or standards.
All ratings are as provided by the relevant Supplier/Principal. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between Supplier/Principals. We cannot guarantee the accuracy of any ratings given.
12. Other Conditions
Independent Suppliers/Principals/Organisations involved in providing extra services may operate according to their own terms and conditions. In these cases those terms and conditions will apply to you and will be made available to you on request
We hope you will have no reason to complain but if you do, because the contract for your accommodation is between you and the Supplier/Principal, please bring it to the attention of the Supplier/Principal(s) of the accommodation concerned promptly (within 12 hours of the problem occurring)
Because the contract for your accommodation is between you and the supplier / principal any queries or concerns about your accommodation should be addressed to them. The contact number will be provided on your voucher.
The people on the spot must be given reasonable time to remedy the situation – taking in to account the time and day of the week e.g Sundays, National Holidays and during Siesta time it is not possible to contact workmen.
Most problems can be resolved on the spot, however, if the people on the spot are unable to rectify the problem to your satisfaction within a reasonable time scale, please contact us by email firstname.lastname@example.org . It is an essential part of our contract that you give us the opportunity to put matters right during your stay.
We cannot accept complaints once you leave the accommodation if you have not followed this course of action.
If the matter cannot be settled whilst you are on holiday and you wish to complain when you return home, please write directly to us within 28 days and we will ensure your complaint reaches the supplier / principal swiftly. We will liaise with the Supplier/Principal(s) concerned to try and resolve your complaint and will respond as soon as possible but please note that as an agent, any assistance we provide will be on a goodwill basis only.
We cannot accept complaints submitted more than 28 days after you leave the accommodation.
14. Solving your problems and complaints
Disputes arising out of or in connection with this contract, which cannot be amicably settled, may be referred to arbitration.
The Website and any brochures or inserts are valid from 01 November 2014. Prices can be subject to change.
15. Passports, visas and health requirements
It is the clients’ responsibility to ensure all members in the party are in possession of the necessary Visas and health documents before departure.
16. Special requests
Special Requests must be communicated at the time of booking for us to pass on the the Principal. However, we cannot guarantee a request will be fulfilled. We do not accept conditional bookings and a special request does not form part of the contract between us.
If you or any member of your party has any medical problem or disability which may affect your booking, it is a condition of booking that you contact us or the supplier before you make your booking and provide us with full details. If the supplier is unable to properly accommodate the needs of the person(s) concerned, we will not be able to confirm your booking. If you did not give us full details at the time of booking we, on behalf of the supplier, will cancel your booking and impose applicable cancellation charges as soon as we become aware of these details. It is also your responsibility to make the supplier fully aware of your medical requirements or special dietary requirements upon arrival as an additional safeguard.
17. Taking occupancy of your accommodation
If you are prevented from taking occupancy of the accommodation because, in the opinion of any person in authority (including and not limited to the Principal and his/her agent or representative) you appear unfit to take responsibility for the property, our responsibility for the reservation ceases. Full cancellation charges will apply and no refunds will be given. Furthermore we will be under no obligation whatsoever for compensation or costs you may incur.
When staying in the property you are responsible for any loss or damage caused to fixtures and/or fittings during your occupancy and should immediately report any loss or damage to our local contact. You will be responsible for meeting any claims made against us as a result of your actions.
The number of persons occupying the property must not exceed the number stated on the booking form. If there are additional guests the supplier will be within his/her right to refuse entry or request an additional charge upon arrival.
18. The FAQ’s on our website form an integral part of this contract
English Law and Jurisdiction of the English Courts shall apply over all matters concerning the Terms and Conditions of the reservation.